After Sales Service

The Velacast After-Sales Service Department continues to provide fast, high-quality service and spare parts supply to our customers’ needs with a responsive and instant-response approach. We are aware of the importance of assisting our customers in the best possible way, which is a key point for building long-term partnerships. To achieve this goal, our service staff’s training is regularly updated, not only on technical matters but also on other aspects.

Velacast places significant value on investing in service and spare part activities and maintaining a substantial spare parts inventory for quick delivery. With our qualified technicians and spare part supply, we can directly assist our customers.

We understand that technical services are an integral part of the entire package we offer and a fundamental aspect of the ongoing relationship after the purchase process. With a team of technicians capable of providing mechanical, electrical, and control support, we offer on-site (at customer facilities) maintenance services for machines, as well as breakdown repair support and assistance with the installation and commissioning of machines or systems.

Ensuring the long-term and safe use of equipment is only possible through necessary maintenance and service. Periodic maintenance helps prevent minor issues from turning into costly problems, ensuring the protection of your equipment and your business.